Repairs & Maintenance

Emergency repairs are those repairs that have an immediate health, safety and security risk.  

This means we will only be responding to emergencies, such as:  

• Loss of water supply 

• Loss of electricity (excluding failure by utilities to maintain suppliers) 

• Loss of heating 

• Loss of hot water (with no backup such as an immersion heater) 

• Loss of use of toilet facilities (only toilet in property)  

• Water leaks from heating pipes, tank or system or domestic plumbing system where the flow of water cannot be controlled or where water is penetrating electric sockets or light fittings 

• Repair of faulty smoke or carbon monoxide alarms (battery changes are tenants responsibility) 

• Insecure ground floor, outside doors, windows or locks 

• Complete light failure in communal areas (blocks of flats)  

• Blocked or leaking drains or sinks in blocks of flats, where there is a risk of flooding 

• Urgent Health & Safety works that present an immediate threat to life and well-being, e.g. unsafe flooring or stair treads or handrails 

If you or others are in immediate danger and require the services of the Police, Fire Services or Ambulance call 999.  If you need the services of the Police for an incident that is less urgent call 101. 

If you smell Gas: 
Turn off the gas at the mains tap, which is usually near the meter. Move the handle a quarter turn until it's at 90 degrees from the pipe to shut off the gas supply (unless the gas meter is in a cellar). Phone the National Gas Emergencies number on 0800 111 999. Only use a mobile phone from outside the property. The number is free and available 24 hours a day. 

If you have an emergency repair, please call us on 03332 31 32 33.  

Please stay on hold as you will lose your place in the queue if you hang up.