Privacy & Cookies

Connexus Homes Limited is committed to protecting your privacy and using your personal data responsibly. This notice explains how we collect, use and protect your personal data when you use our website and customer portal.

Who we are

Connexus Homes Limited is the data controller for the personal data we process through our website and services.

You can contact us at:

• Address: Connexus Homes Limited, The Gateway, The Auction Yard, Craven Arms, SY7 9BW
• Telephone: 03332 31 32 33
• Email: connexus.gdpr@connexus-group.co.uk

How we use your personal data

We collect and use personal data to provide and improve our services. This may include:

Website use

When you visit our website, we may collect:

• IP address and device information
• Browser type and pages visited
• Website usage patterns

We use this to:

• understand how our website is used
• improve performance and user experience

Legal basis: Legitimate interests (to improve our services)

Connexus customer portal

If you use our customer portal, we process personal data to:

• manage your tenancy
• add / amend household members
• communicate with you about services
• maintain records of activity and transactions

You may also provide personal data relating to other household members.  You should ensure you have their permission to share this information where appropriate.

Where you update your details, these changes may be reviewed and processed before being applied to our systems.

This may include:

• your contact and personal details
• account login information
• service requests and activity logs
• information about your tenancy, rent account, payments and transaction history
• information relating to your current and previous tenancies with us

Legal basis:

• Contract (to provide services to you)
• Legitimate interests (service management and improvement)
• Legal obligation (where required)

Other purposes

We may also process your personal data:

• to comply with legal obligations
• to protect our legal rights
• to prevent fraud or misuse of services
• to maintain the security of our system

Sharing your personal data

We may share your data with:

• IT and system providers who support our website and customer portal
• Hosting providers and analytics providers
• Contractors and partners delivering services on our behalf
• Payment providers (such as AllPay) where you make payments through the portal
• Regulators, law enforcement or professional advisers where required

We only share what is necessary for these purposes and ensure appropriate safeguards are in place.

International transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

• UK adequacy regulations; or

• International Data Transfer Agreements (IDTAs)

This notice should be read alongside your tenancy information and privacy notices provided directly to you

How long we keep your data

We only keep personal data for as long as necessary.

For example:

• website usage data is retained for a limited period for analytics
• tenancy and repair records are retained in line with our retention schedule

Further detail is available on request.

Your rights

You have rights under data protection law, including:

• the right to access your personal data
• the right to correct inaccurate data
• the right to request deletion (where appropriate)
• the right to restrict or object to processing
• the right to data portability (where applicable)

To exercise your rights, please contact us using the details above.

Complaints

If you are unhappy with how we have handled your personal data, please contact us first so we can try to resolve your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk

Telephone: 0303 123 1113

Cookies

What are cookies?

Cookies are small files stored on your device when you visit a website. They help us improve how the website works and how you use it.

How we use cookies

We use:

• Essential cookies – required for the website to function (e.g. login, navigation)
• Analytics cookies – help us understand how the website is used (e.g. Google Analytics)

Cookie consent

We only use non-essential cookies (such as analytics cookies) with your consent.

You can:

• accept or reject cookies through our cookie banner
• change your preferences at any time

Managing cookies

Most browsers allow you to:

• block cookies
• delete cookies

However, blocking cookies may affect how the website works.

Updates to this notice

We may update this notice from time to time. Please check this page regularly to stay informed.

Contact details

If you have any questions about this notice or how we use your personal data, please contact our Data Protection Officer using the details above.