Some of Connexus' services may be disrupted today due to the snow, making access to some of our more rural areas difficult. We will still try and attend pre-booked appointments if we can but will be prioritising emergencies. If we cannot attend an appointment, we will be getting in touch with customers to rearrange an alternative appointment.
For emergency repairs call: 03332 31 32 33
Sandpits Surgery: Tonight’s drop-in surgery in Ludlow for Sandpits customers is postponed due to the weather conditions. We will be in touch with customers with an alternative date and time.
Contact us here
We want you to be open with us and tell us about your good and bad experiences of our service. With your feedback and involvement, we can make sure our services are focused on what matters most to you.
A group of customers who have expressed a wish to be involved in consultations and focus groups. We will keep this group informed by email or post of the latest opportunities and they can choose if they want to be involved. Such involvement opportunities include:
This is an ad hoc involvement opportunity, where we will consult you about our services, whether ongoing or a proposed change to the service.
Customers who come together for a limited time to discuss a particular service, or to review a new or existing policy, giving you the chance to shape how the service is delivered. Such opportunities could include reviewing policies about Anti social behaviour, pets, planned maintenance and the customer offer. Or it could be getting involved in a tender to appoint contractors.
We use IFF Research, a market research company to contact customers on our behalf to ask about your experience of Connexus. Answering the questions, whether by phone or online, to let us know about your experience, plays a vital role in helping us improve
Check & Challenge
Regular opportunities to play a key role in monitoring our services and to challenge Connexus with the aim of driving improvements.
This group have the most direct influence on service and make recommendations to our Senior Management Team as well as providing updates to the Customer Service Committee on their findings.
Complaints Review group
Quarterly meetings to review a selection of anonymised complaints to discuss how Connexus dealt with the complaints to ensure it is handling complaints fairly, that it does what it should to put things right and to identify what Connexus can learn from the complaints.
Members of this group may also be asked to assist our senior manager when they are reviewing a complaint at stage two of our complaints process to provide an impartial view.
Tenant auditors
Monitor our work in compliance, like gas servicing and fire risk assessments and carry out desktop checks. Get involved in inspections in your local area.
Get involved in your community
Support our initiatives by helping us at a local event
Put forward ideas from you and your neighbours about how to improve your area or community, and where realistic, we will work with you to build good working relationships in your community and help turn the idea into a reality
If it is a big project, you’d need to apply to the Community Development Fund, but we can also look at working with you on smaller scale projects
Examples of projects could include:
