We want you to be open with us and tell us about your good and bad experiences of our service. With your feedback and involvement, we can make sure our services are focused on what matters most to you.
A group of customers who have expressed a wish to be involved in consultations and focus groups. We will keep this group informed by email or post of the latest opportunities and they can choose if they want to be involved. Such involvement opportunities include:
This is an ad hoc involvement opportunity, where we will consult you about our services, whether ongoing or a proposed change to the service.
Customers who come together for a limited time to discuss a particular service, or to review a new or existing policy, giving you the chance to shape how the service is delivered. Such opportunities could include reviewing policies about Anti social behaviour, pets, planned maintenance and the customer offer. Or it could be getting involved in a tender to appoint contractors.
We use IFF Research, a market research company to contact customers on our behalf to ask about your experience of Connexus. Answering the questions, whether by phone or online, to let us know about your experience, plays a vital role in helping us improve
Regular opportunities to play a key role in monitoring our services and to challenge Connexus with the aim of driving improvements.
This group have the most direct influence on service and make recommendations to our Senior Management Team as well as providing updates to the Customer Service Committee on their findings.
Support our initiatives by helping us at a local event. Put forward ideas from you and your neighbours about how to improve your area or community, and where realistic, we will work with you to build good working relationships in your community and help turn the idea into a reality.
