Connexus Annual Report 2020

It was back in 2017 that Connexus was formed through the merger of separate landlords, but this year saw us take significant steps towards becoming what we call “One Connexus.” From the start of April we have been operating solely as Connexus. Bringing our landlords together has helped us to deliver our core services better, in both the long term and during the ongoing coronavirus crisis. This process also saw us launch the new Connexus website, a vital tool in communicating with our customers.

Much of 2020 has been about how we’ve responded to the Coronavirus pandemic, and we shared some amazing stories on social media of how colleagues and customers from right across the business supported each other during these uncertain times. We took steps early on in the crisis to make phone calls to each of our tenants to understand any additional needs or challenges they may have through the lockdown period.

Connexus was downgraded in 2019 for governance but following positive dialogue with the Regulator of Social Housing (RSH) throughout 2020, we are optimistic that Connexus will be given a G1 status when the RSH review takes place in November 2020.

Our Corporate Plan for 2020-22 was agreed this year following consultation with customers. Connexus, now more than ever, is focused on what has always mattered to us - our customers and the communities they live in. Tenant surveys and consultations allow us to hear what our customers are saying. We like to celebrate our successes, but the data in this report shows us that we’re not always getting it right. Each section of this year’s Annual Report sets out some of our future plans and improvements, responding to what our customers have told us.