Service upgrade

We are upgrading our systems on Thursday 4 and Friday 5 December 2025. During this time an emergency repair only service will be operating and our customer services team will be able to deal with some rent, payment and tenancy queries.To report an emergency repair during this time please call 03332 31 32 33.

We will try our best to resolve your queries, but some information may not be available and response times may be extended as a result. We will return to business as usual and our phone lines will reopen at 11am on Monday 8 December.

Emergency repairs information

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Connexus is a rural housing association with its heritage in Shropshire and Herefordshire, providing good quality, affordable and safe homes that customers are proud to live in. We create inclusive neighbourhoods, sustainable rural communities, and provide services that support our customers to build a life in their home.

Connexus provides over 10,000 affordable rented homes and associated support services across the two counties.
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