Water Safety | Connexus

COVID-19 | Our service during lockdown

Our offices remain closed. Some services continue to be emergency only.

More info

Water Safety

Legionella & legionnaires

As your landlord, it is our responsibility to make sure you know the causes and symptoms of Legionnaires’ disease.  

What is legionella?

Legionella is the name of harmful bacteria that can build up in your water system, including on taps and shower heads. Breathing in this bacteria can cause Legionnaires’ disease. 

Who is at risk?

The elderly or people with chest or lung problems are most at risk.  

Although anybody can contract Legionnaires’ disease, not everyone that comes into contact with Legionella bacteria becomes ill. Legionnaires’ disease is not contagious.

What are the symptoms of Legionnaires’ disease?

Seek medical advice by calling 111 if you have a bad cough and: 

  • it doesn’t go away 
  • you can’t breathe properly 
  • you have severe chest pain 
  • you have a high temperature or feel hot and shivery 
  • you feel like you have severe flu 
Am I at risk?

There is no need to worry – Legionnaires’ disease is easily preventable if you follow our common-sense advice. If you have any concerns about your heating system, such as your hot water not heating properly, please contact us immediately.  

Are there any precautions I can take?
  • The hot water in your boiler should be at least 60°C, or 50°C if you have a combination boiler.  
  • Make sure every tap in your home is run at least once weekly. 
  • Clean shower heads and taps regularly to keep them free from lime scale, mould and algae growth. 
  • Drain hose pipes after use. Run and flush through before filling paddling pools, etc. 
  • Make sure there aren’t any places on your property where water can build up and stay still.