Stock condition surveys

Stock condition survey visits are essential to help plan future improvements and check the health of your home.

Every year we plan which homes will need items replaced due to their age and condition. To do this we carry out a stock condition survey every 5 years, and we do these to assess the age and condition of our homes.  This is to plan for future improvement work, when key items may need to be replaced and the costs associated with their replacement.

If you receive an appointment, please make sure you are in to let our property surveyor team complete the visit. If you can't make the appointment, please let us know by calling 03332 31 32 33 and we'll arrange a more convenient time.

What is the survey for?

During the survey we'll look at all parts of your home and check the condition including external, internal and shared areas. The survey in your home may take up to 60 minutes. We will arrange the appointment with you in advance, to ensure it’s a date and time that suits you.

We may need to take photos during the survey for our records. We always carry a photo ID and you can ask to check this when our surveyor arrives at your door. If you have any queries or concerns, please call us on 03332 31 32 33.

What do I need to do?

There may be a need for you to move furniture or belongings before the survey takes place so that we can access all areas. e.g. if your boiler is in the airing cupboard.  You will receive a letter from our Property Surveyor team to inform you of the appointment date and ask that you let us know if you can’t make the appointment.

Some of the items we will be checking:

  • Kitchens
  • Bathrooms
  • Heating systems
  • Windows and doors
  • Roof & guttering
  • General structure of the property
  • Insulation

What happens after the survey?

It may be some time before you are contacted following our survey, as each of the items we are checking will have an associated life cycle, but nearer the planned replacement time you will be contacted letting you know what improvement works are required.   

If we're unable to assess your home it may mean that you do not receive improvements however your neighbours might receive improvements if they allow access.