What does Together with Tenants mean for customers?
The Together with Tenants charter ensures that residents know exactly what they can expect from their housing association.
Connexus is a proud to be a part of Together with Tenants. It's a new national initiative that's focused on strengthening the relationships between housing associations and their customers.
We know the importance of focusing on what matters to customers and are really proud to have worked with the National Housing Federation as an "Early Adopter" on this scheme since autumn 2019.
The key commitments of the Together with Tenants Charter are:
| Accountability |
Right up to Board level, we are held accountable by our residents. We need to work in partnership with our residents to scrutinise our services and account for decisions that affect the quality of their homes. |
| Protection of rights and interests |
Our residents’ rights and interests will always be at the heart of what we do. If things go wrong, residents have simple and easily accessible routes to raise issues and to make complaints. |
| Expectations |
Residents are clear about the level of services and the quality of their homes that can expect Connexus to deliver. Our relationship with our tenants is built on being open and transparent. |
