Can I see a breakdown of my service charge?
Service charges are calculated to recover what we expect the services to cost over the coming year. If you pay a service charge, a breakdown has been supplied. If you pay variable service charges your annual statement will be provided separately.
Grounds maintenance, what will happen?
Connexus suspended the grounds maintenance and estate caretaking service between 23rd March and 18th May 2020. Your service charge for 2021/22 has been amended to reflect this loss of service.
I'm not happy with the standard of services provided – what should I do?
If you think they are not being completed to an acceptable standard, contact us here.
I receive Housing Benefit. What do I need to do?
If you have your benefit paid directly to us, then we will let the Council know what your new weekly charge will be. If you have the benefit paid directly to you then you will need to contact them to give them the details of your new charges. The Council will then tell you what your new entitlement is going to be. Any changes will affect the amount you will need to pay towards your rent. If you are unsure about what to pay at any time, please contact the Council's Housing Services Team.
What if I’m getting help to pay my rent through Universal Credit?
It is your responsibility to notify the DWP of changes to the amount of rent you have to pay. You need to do this via your online journal but this cannot be done until Monday 5th April 2021 and failure to do this may mean you miss out on extra help with your rent.
I pay by Direct Debit. How much will I have to pay?
If you pay by direct debit then we will calculate the new amounts and tell you what these are in the next few weeks.