Service upgrade

We are upgrading our systems on Thursday 4 and Friday 5 December 2025. During this time an emergency repair only service will be operating and our customer services team will be able to deal with some rent, payment and tenancy queries.To report an emergency repair during this time please call 03332 31 32 33.

We will try our best to resolve your queries, but some information may not be available and response times may be extended as a result. We will return to business as usual and our phone lines will reopen at 11am on Monday 8 December.

Emergency repairs information

The Real Living Wage – our Connexus commitment

2nd July, 2021
smellings
Company

We think that it’s really important that colleagues are all treated fairly and appropriately rewarded for their hard work. Connexus has taken the decision to join over 7,000 other businesses across the UK who are committed to paying all staff the Real Living Wage, a higher and voluntary payment above the National Living Wage.

What is the real living wage?

It’s statutory that all employers must pay their staff a fair and minimum wage for their work. At the moment the Government has outlined that nationally (excluding London) the hourly rates of pay are: £8.36 for under 23 year of age and £8.91 for over 23 year olds of age.

Connexus feels that this payment doesn’t go far enough in recognising the real contribution its staff make to its customers and so have opted to go above this, and pay the real living wage.

The real living wage, set annually by the Real Living Wage Foundation and gives employees a wage that meets their everyday living needs. This is reviewed every November by the Foundation. The real living wage is a voluntary hourly amount that goes above any statutory payments. Connexus has committed to paying all staff, including apprentices in their second year of placement - £9.50 an hour.

You can find out more about the Real Living Wage here

Why have Connexus taken this decision?

We feel that it’s really important that everyone is fairly and appropriately rewarded for their efforts and so we have opted to join the 7,000 other UK employers who have opted to do the same thing.

To recognise our apprentices, they will also be paid the real living wage from the second year of their apprenticeship.  In the first year they will receive the National Living wage rate for those over 23 as determined by the government, irrespective of their actual age. This will help us attract and fairly reward apprentices who join us.

We are also investigating whether it will be possible for us to become an accredited living wage employer which means that as well as paying all our employees the Real Living Wage we will put in place a plan to encourage our contractors to pay the Real Living Wage too.

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