Thursday 14 November

Our repairs service will be offering an emergency only service from 1pm on Thursday 14 November while colleagues attend training.

Our usual repairs service will resume on Friday. Our service for all other enquires will remain open as usual

For emergency repairs call: 03332 31 32 33

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Goodbye Connexus Careline, hello Doro

16th October, 2020

gwilliams

Company

An example of a Careline device

Connexus Careline has been providing technology-enabled care services across the UK, working with local authorities, housing associations, the private sector and charities. The business monitors around 25,000 telecare connections, incorporating a wide range of devices. This support has been provided to older and vulnerable people for over 30 years, enabling people to live safely and independently in their own homes for as long as possible.

To further expand its reach and strength in the UK market Doro has acquired the assets of the Careline services from Connexus Housing Group. Following a stringent selection process, Doro was delighted to be chosen as the preferred provider for Connexus Careline’s Technology Enabled Care Services.

“We are rightly proud of the service that our Careline team has provided over the last 18 years as part of the housing association and indeed prior to that as part of Herefordshire Council. It was a tough decision to sell the business and it was important that the buyer shared our passion for customer service. Connexus is therefore very pleased to have come to an agreement with an organisation of Doro’s stature and ethos and have no doubts that our customers will continue to receive a high-quality service”

Richard Woolley, Chief Executive

Who are Doro?

Doro develops telecoms products and services for seniors to lead full and rich lives; to do the things they want to do more easily as well as the things they thought they might never do.

The global market-leader on senior mobile phones Doro offer easy to use mobile phones and smartphones, mobile applications, fixed-line telephony with loud and clear sound. Within Doro Group, Doro Care offers social care and telecare solutions to help older and disabled people to live independently at safely in their own homes.

Doro AB is a Swedish public company and its shares are quoted on the Nasdaq OMX Stockholm exchange, Nordic List, Small companies. Net sales of SEK 2,063 million (EUR million) were reported for 2019.

“Doro was delighted to be selected to acquire the Careline service from Connexus Housing Group. Our vision is to empower people to get the most out of every day. We enable independence and ensure peace of mind when it matters most and we are delighted to be able to provide our services to Connexus customers into the future. During this worldwide pandemic, we know that more and more organisations are looking at the sustainability of their services as the needs and demands of customers change. We welcome the opportunity to provide a safe home for more people across the UK”

Carl-Johan Zetterberg Boudrie, President and CEO of Doro Group

Are you a Careline customer?

What this means to you

You will continue to use your alarm in the same way as you do now. This is purely a change of service provider.
Your charges will remain the same as agreed with us until 31st March 2021 and continue to be collected by Connexus.
Doro will be monitoring your community alarm from 15th October. Doro is a highly experienced company who specialise in monitoring alarms, there will be no change to the service you receive.

Do I have to do anything?

No. Doro will be writing to you by way of introduction, but in the meantime we wanted to reassure you that any communication you receive from them is genuine.

Please be reassured that the service you receive will continue to be delivered to the high standard you are accustomed to and that Doro has a wealth of experience in delivering alarm monitoring services across the UK.

I use the mobile responder service, has that changed?

The Mobile Responder Service is still being delivered by Connexus and so if you receive this service, you will continue to be invoiced by us directly.

If you have any questions or would like further information please do not hesitate to contact us. Our contact details can be found here.