Goodbye Connexus Careline, hello Doro
Connexus Careline has been providing technology-enabled care services across the UK, working with local authorities, housing associations, the private sector and charities. The business monitors around 25,000 telecare connections, incorporating a wide range of devices. This support has been provided to older and vulnerable people for over 30 years, enabling people to live safely and independently in their own homes for as long as possible.
To further expand its reach and strength in the UK market Doro has acquired the assets of the Careline services from Connexus Housing Group. Following a stringent selection process, Doro was delighted to be chosen as the preferred provider for Connexus Careline’s Technology Enabled Care Services.
Who are Doro?
Doro develops telecoms products and services for seniors to lead full and rich lives; to do the things they want to do more easily as well as the things they thought they might never do.
The global market-leader on senior mobile phones Doro offer easy to use mobile phones and smartphones, mobile applications, fixed-line telephony with loud and clear sound. Within Doro Group, Doro Care offers social care and telecare solutions to help older and disabled people to live independently at safely in their own homes.
Doro AB is a Swedish public company and its shares are quoted on the Nasdaq OMX Stockholm exchange, Nordic List, Small companies. Net sales of SEK 2,063 million (EUR million) were reported for 2019.
What this means to you
You will continue to use your alarm in the same way as you do now. This is purely a change of service provider.
Your charges will remain the same as agreed with us until 31st March 2021 and continue to be collected by Connexus.
Doro will be monitoring your community alarm from 15th October. Doro is a highly experienced company who specialise in monitoring alarms, there will be no change to the service you receive.
No. Doro will be writing to you by way of introduction, but in the meantime we wanted to reassure you that any communication you receive from them is genuine.
Please be reassured that the service you receive will continue to be delivered to the high standard you are accustomed to and that Doro has a wealth of experience in delivering alarm monitoring services across the UK.
The Mobile Responder Service is still being delivered by Connexus and so if you receive this service, you will continue to be invoiced by us directly.