Getting in touch just got easier!

Connexus has launched new ways to get in touch and provide better support for customers. You can now use WhatsApp or web chat for non-emergency general enquiries, and our customer service team can start video calls to better diagnose repairs.

Recent improvements to systems have enabled Connexus to add these new channels, which provide simple and more convenient ways to get in touch with our customer services teams. This will mean less time waiting in telephone queues or on hold.

WhatsApp, which has exploded in popularity in recent years, enables customers to enter a convenient one-to-one chat directly from the app. Messages can be sent 24/7 by contacting 07860 003 150, and like email will be responded to in working hours.

Web chat will be available on this website throughout the week between 10am and 4pm.

Video calling allows a secure link to be sent to customers who can then begin a video call. This enables the repairs team to better diagnose repairs right away, reducing callouts and providing help more quickly.

When discussing account details, security checks will still be needed as with any other method of getting in touch, and to speed up enquires customers are asked to have their full address and contact number handy in case the team need to call back.

The contact page of this website has been updated with all of the new contact information. Reporting an emergency should always be done by calling Connexus on 03332 31 32 33.