Food banks and how to use them

9th June, 2022
Food bank

The cost of living crisis - a combination of inflation and rising fuel bills - is affecting the daily budgets of millions across the UK. As a country, we recognise that it is not right for anyone to be hungry or live in great poverty. But, while we strive for long-term change, a network of food banks helps people in need with emergency food and compassionate, dignified support.

This page contains information for our customers on how to access food banks, with links to food bank locations in Shropshire and Herefordshire at the bottom of the page. 

Many towns across Shropshire and Herefordshire have a food bank. They are run by volunteers and give out food which has been donated by the community. Check the opening hours using the links at the bottom of this page, as they tend to open for just a few hours per week.

How can I get an emergency food parcel?

To use a food bank you will need a referral. Get in touch with us here at Connexus as you can receive a referral from one of our Prevention Support Officers. Others who can issue food bank referrals include health professionals, advice workers, housing associations and your Local Authority (Shropshire Council or Herefordshire Council). If you are not sure who to ask, please contact your local food bank (details at the bottom of the page) and they will be able to help you.

Contact us

You can receive a referral from one of our Prevention Support Officers

What is a food bank voucher?
The organisation that referred you to a food bank (see previous question) will issue you with a food bank voucher. You need this voucher to exchange for a food parcel at a food bank. 

What food is available? What is an emergency food parcel?
Non-perishable, in-date food is donated by the public and then sorted into emergency food parcels, to be given to people in crisis. Each parcel contains three days' worth of nutritionally balanced food.

What happens when I go to a food bank?
Food banks are welcoming spaces. A volunteer will sit with you and check your voucher and any dietary needs you may have. You might be offered a cup of tea whilst another volunteer makes up a food parcel for you. Volunteers are fully trained and non-judgmental. They are there to offer a listening ear, support and advice. 

Watch a video from Shrewsbury Food Bank that shows more of how food banks work here.

Where is my local food bank? What are the opening hours?
There are a network of food banks operating across the region - too many to list here! Please visit the links below for opening times and locations of food banks in Shropshire and Herefordshire.

It's more than just food...What other support is available?
We understand that times are hard for many of our tenants. If you are struggling financially then please contact us and talk to one our Tenancy Sustainment Officers, who are can offer advice and signpost to other organisations that can help. The Tenancy Support page on our website has more info. 

Shropshire food banks