Connexus Newsletter Winter 2021

A very warm and festive welcome to the latest edition of our newsletter. There’s been lots happening over the past few months at Connexus, from funding new spaces to building new places.

We’ve also been working hard to try and tackle the repairs backlog built up following Coronavirus restrictions earlier in the year. A shortage of labour and materials is still causing delays in some areas and jobs can sometimes take longer because of the safety checks we must make to keep colleagues and customers safe. We also know that because of the volume of work we are doing, some of you have not been responded to as quickly as we would have liked and have sometimes had to call us back. If you’ve been affected by this, we apologise and are doing everything we can to try and reduce waiting times.

Overall performance has still been good however, and we encourage you to take a look at how we’ve been performing in our most recent annual report. As well as being able to scrutinise how we’ve been doing there’s lots of information about how we’re supporting customers, our communities and making your money go further. After all that focus on customer and community is what Connexus is all about.

I hope you enjoy this newsletter, and we’d love to hear your thoughts and feedback about future editions by taking our survey. It will help us to continue providing you with information in our newsletter that is both useful and entertaining.

Have a great Christmas and a Happy New Year.
Richard Woolley, CEO