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Main navigation
Find a Home
Rent, buy or let with Connexus
About Rent to Buy
About Shared Ownership
About Affordable Rent
Development Programme
Tenancy Support
My Tenancy
Repairs & Maintenance
Safety & Advice
Aids and Adaptations
Anti Social Behaviour
Ending Your Tenancy
Mutual Exchange
Cold Weather Advice
Condensation, damp and mould
Home Contents Insurance
Reasonable Adjustments
Search for officers
Safeguarding
Rent & Payments
Leaseholders
Financial support and benefits
Rents & Payments
Care & Support Services
Assisted accommodation
Hereford Younger Persons Service
Herefordshire Housing Related Floating Support Service & Mediation
Ludlow Foyer
Independent Living Schemes
Support services
Domestic Abuse Support
Mental Health Support
Falls Care Navigator Service
Falls Responder Service
Image
Community Development Fund
More Info
About/Contact
Community
Community Development Fund
Be Involved
Consultation Portal
Corporate
News
Rural Ambition
Meet The Team
Careers
Complaints
Connexus Customer Charter
Documents
Corporate plan 2023-2026
Gender Pay Gap Report
How we’re performing 2023-24
Image
Contact us - We're here to help
More Info
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Name
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What best describes you?
What best describes you?
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Tenant
Shared Owner
Service User
Advocate
Other…
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Contact number
Contact email
What is your complaint about?
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Problem with my rent account
How my ASB issue was handled
How you dealt with my noise complaint
How my request for permission was handled
How my enquiry was handled
How my complaint was handled
Not taking my needs into consideration
Problem with a communal area
You didn't call me back
You didn't keep an appointment
How long it's taken to do my repairs
Delay in receiving a service
Condition of my home
Damp, mould or condensation
Heating not working
Standard of repairs/work
Removal of scaffold/skips etc
Vehicles
Data breach
Rent costs
Rent increase
Service charges
Heating costs
How Connexus communicates with me
How often Connexus communicates with me
Health & Safety
Health & Wellbeing
How your properties are let
Your policy/procedure
Other (please specify below)
What do you feel we have done wrong or failed to do? Please give as much detail as possible
When did this happen?
Have you told us about this matter, and if so what did we say would happen/what has happened?
What do you believe we should do to resolve your complaint?
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