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You can still report emergency repairs, talk to us about your rent or urgent tenancy matters and access our support services. We’re operating a reduced service for anything else.

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Fire safety

Fire safety

This page contains important information and advice on both communal and domestic fire safety. 

Fire safety in communal areas

Your safety is our highest priority and we pride ourselves on maintaining the very highest standards of fire health and safety. With this in mind, we must remind our tenants of their responsibility to maintain communal areas. 

Please remember: 

  • Storage of personal possessions is not allowed in communal areas, including stairwells and corridors. This is to maintain clear escape routes and keep them clear of combustible material. 
  • You will be requested to remove any personal possessions from communal areas. This includes any recycling boxes you may have been provided by the Local Authority. 
  • We reserve the right to remove and dispose of any of your possessions which are not removed from communal areas. You will be charged for any costs associated with their removal and disposal. 
  • If you are concerned about a cluttered or blocked communal area, then it is your responsibility to contact your Housing Officer or Independent Living Coordinator. You can also contact Customer Services by using the details here
Domestic fire safety

As your landlord, Connexus are committed to making sure your home meets all fire safety standards.  

We are required by law to carry out an annual service and safety check of all Connexus gas appliances in your home – including boilers, cookers and fires. 

You must let our registered Gas Safe engineers into your home for these checks. Failure to do so is a breach of your tenancy agreement. 

Fire safety and you

Make yourself aware of fire hazards in your home. Most home fires can be prevented by taking some simple steps. 

Smoke alarms 

  • You are responsible for making sure your fire alarms are in working order 
  • Test smoke alarms every month. If your smoke alarm has a battery, replace this at least once a year. 
  • Only take the battery out when you need to replace it. 

In the kitchen 

  • Keep tea towels and cloths away from the cooker and hob. 
  • Use a spark device to light a gas cooker. They are safer than matches or lighters because they don’t have a naked flame. 
  • Take extra care if you need to leave the kitchen while cooking, take pans off the heat or turn them down. 
  • Double check the cooker is off when you’ve finished cooking. 
  • Avoid cooking when under the influence of alcohol or drugs.  

Electrical items  

  • Keep electrics (leads and appliances) away from water.  
  • Use an adaptor when using a non-UK electrical appliance. Never put two prong plugs into three prong sockets.  
  • Don’t use portable heaters for drying laundry. If this cannot be avoided, make sure that the heat source and clothing are kept at a safe distance.  
  • Let us know immediately if you are concerned about the electrics in your property. For example, if you notice burn marks around plugs or cables.  
  • An extension lead or adaptor will have a limit to how many amps it can take, most are 13 amps, so be careful not to overload them to reduce the risk of fire. 

Be particularly aware of electrical appliances that generate a lot of heat, these will need to be plugged into a socket by themselves, for example hair dryer or an iron.  

Around the house 

  • Be careful with candles and tea lights. Avoid placing them on or near materials that could burn or catch fire – like curtains. 
  • Keep matches and lighters out of children’s reach.  
  • Never smoke in bed.  
  • Never have a BBQ on a balcony or covered outdoor area. 
  • Check to make sure that your furniture has the fire-resistant permanent label.  
  • Familiarise yourself with the symbols below, which show that your appliances and furnishings are safe: 

Before bed 

  • Make sure the cooker is turned off and the kitchen door shut.  
  • Switch off any portable heaters. 
  • Switch off and unplug all electrical appliances except those that are meant to stay on, like a fridge.  
  • Stub out all cigarettes and always empty ashtrays having ensured contents are completely extinguished. Close all doors – it can keep your escape route free from smoke and may stop a fire spreading. It’s also advisable to close all the doors in your home when you go out during the day.  
  • If you use an electric blanket, turn it off when you get into bed and never use an electric blanket and hot water bottle together.