Customer Involvement

The portal gives you the opportunity to have a say about Connexus Services.

It’s a platform that puts the power into our communities’ hands, giving the opportunity for feedback on a wide range of topics and services.

The Customer Involvement Panel is made up of residents from Connexus.

The panel has a scrutiny role, looking in-depth at aspects of Connexus services and making recommendations for service improvement. They look at two services each year; their reports and agreed recommendations are endorsed by Connexus Board Members. If you want to get involved or have an idea for a topic or service which you think should be reviewed, then get in touch.

Why you should join the Customer Involvement Panel?

• To improve services for all tenants
• Ensuring accountability to customers
• Understanding more about how the housing association works
• Improve your CV and develop new skills
• Receive training and support
• Work as part of a team

Any customers of Connexus can become a member.

Interested? Why not talk to the Chair or other members of the Involvement Panel to get a feel for what is involved and the benefits they have gained from it. If you feel you would like to join the Panel please contact us.