Customer Involvement | Connexus Housing Ltd

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Customer Involvement

Customer at home

Consultation Portal

Tell us what you think

Connexus wants to hear from you! It's important to us that our customers and communities are involved in the consultation process in all areas of the business, helping shape new policies and procedures so that we can give you a better service.

We don't want to take up too much of your time or ask you to sit in a boring meeting, so we have gone digital and introduced our new consultation portal where you can register and access all of the consultations online in the comfort of your own home at any time of the day or night that best suits you.

1. Repairs Consultation

We're writing a new policy and procedure for our repairs service so we can give you better service delivery.

We would love to know what you think of the service, what's good and what we can improve on. 

If you would like to help shape our repairs service that we provide at Connexus please follow the link below to our online consultation portal where you can register and give us your feedback.

Open until 14th September 2020


Consultation Portal

Have your say and tell us what you think about our services.

Housing Officer

Customer Involvement Panel

The Customer Involvement Panel is made up of residents from Connexus.

The panel has a scrutiny role, looking in-depth at aspects of Connexus services and making recommendations for service improvement. They look at two services each year; their reports and agreed recommendations are endorsed by Connexus Board Members.If you want to get involved or have an idea for a topic or service which you think should be reviewed, then get in touch.

Why you should join the Customer Involvement Panel?
  • To improve services for all tenants
  • Ensuring accountability to customers
  • Understanding more about how the housing association works
  • Improve your CV and develop new skills
  • Receive training and support
  • Work as part of a team

Any customers of Connexus can become a member.

Interested? Why not talk to the Chair or other members of the Involvement Panel to get a feel for what is involved and the benefits they have gained from it. If you feel you would like to join the Panel please contact us.