Customer Involvement | Connexus Housing Ltd

Coronavirus (COVID-19) update

We are beginning to offer a more normal service, non-urgent repairs may take a little longer after 5th November due to the second lockdown. Thank you for your patience and support.

More info

Customer Involvement

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Speech Bubbles

Consultation Portal

The portal gives you the opportunity to have a say about Connexus Services.

It’s a platform that puts the power into our communities’ hands, giving the opportunity for feedback on a wide range of topics and services.

At the moment, we have 1 consultation live.

Have your say on the proposal to consolidate Connexus here

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Housing Officer

Customer Involvement Panel, get involved

The Customer Involvement Panel is made up of residents from Connexus.

The panel has a scrutiny role, looking in-depth at aspects of Connexus services and making recommendations for service improvement. They look at two services each year; their reports and agreed recommendations are endorsed by Connexus Board Members.If you want to get involved or have an idea for a topic or service which you think should be reviewed, then get in touch.

Why you should join the Customer Involvement Panel?
  • To improve services for all tenants
  • Ensuring accountability to customers
  • Understanding more about how the housing association works
  • Improve your CV and develop new skills
  • Receive training and support
  • Work as part of a team

Any customers of Connexus can become a member.

Interested? Why not talk to the Chair or other members of the Involvement Panel to get a feel for what is involved and the benefits they have gained from it. If you feel you would like to join the Panel please contact us.