Customer Involvement | Connexus

COVID-19 | Our service during lockdown

Our offices remain closed. Some services continue to be emergency only.

More info

Customer Involvement

Speech Bubbles

Consultation Portal

The portal gives you the opportunity to have a say about Connexus Services.

It’s a platform that puts the power into our communities’ hands, giving the opportunity for feedback on a wide range of topics and services.

At the moment, we have no open consultations.

See past consultations here

Housing Officer

Customer Involvement Panel, get involved

The Customer Involvement Panel is made up of residents from Connexus.

The panel has a scrutiny role, looking in-depth at aspects of Connexus services and making recommendations for service improvement. They look at two services each year; their reports and agreed recommendations are endorsed by Connexus Board Members. If you want to get involved or have an idea for a topic or service which you think should be reviewed, then get in touch.


Why you should join the Customer Involvement Panel?

  • To improve services for all tenants
  • Ensuring accountability to customers
  • Understanding more about how the housing association works
  • Improve your CV and develop new skills
  • Receive training and support
  • Work as part of a team

Any customers of Connexus can become a member.

Interested? Why not talk to the Chair or other members of the Involvement Panel to get a feel for what is involved and the benefits they have gained from it. If you feel you would like to join the Panel please contact us.