Customer Involvement | Connexus Housing Ltd

Customer Involvement

Speech Bubbles

Consultation Portal

This portal gives you the opportunity to have a say about Connexus Services.

It’s a platform that puts the power into our communities’ hands, giving the opportunity for feedback on a wide range of topics and services.

Win a £30 Amazon Voucher

Tell us what you think about our repairs

Repairs Consultation & Prize Draw

  • We're looking at ways for our repairs service to be even better.
  • We'd love to know what you think of the service, what's good and what we can improve on. 
  • Every customer who takes part in our Repairs Consultation will be entered into a prize draw. You could win a £30 Amazon voucher just for taking part.
Prize Draw - Terms & Conditions
  • This competition is not open to Connexus employees.
  • The winner will be chosen at random and will receive a £30 Amazon voucher.
  • Competition closes Sunday 27/09/20 at 11:59pm. Any entries received after this time will not be counted.
  • To take part in the consultation and Prize Draw you must be the named leaseholder on your Connexus Tenancy Agreement.
Housing Officer

Customer Involvement Panel, get involved

The Customer Involvement Panel is made up of residents from Connexus.

The panel has a scrutiny role, looking in-depth at aspects of Connexus services and making recommendations for service improvement. They look at two services each year; their reports and agreed recommendations are endorsed by Connexus Board Members.If you want to get involved or have an idea for a topic or service which you think should be reviewed, then get in touch.

Why you should join the Customer Involvement Panel?
  • To improve services for all tenants
  • Ensuring accountability to customers
  • Understanding more about how the housing association works
  • Improve your CV and develop new skills
  • Receive training and support
  • Work as part of a team

Any customers of Connexus can become a member.

Interested? Why not talk to the Chair or other members of the Involvement Panel to get a feel for what is involved and the benefits they have gained from it. If you feel you would like to join the Panel please contact us.