Customer Involvement | Connexus Housing Ltd

Customer Involvement

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Speech Bubbles

Consultation Portal

This portal gives you the opportunity to have a say about Connexus Services.

It’s a platform that puts the power into our communities’ hands, giving the opportunity for feedback on a wide range of topics and services.

Win a £30 Amazon Voucher

Tell us what you think about our repairs

Repairs Consultation & Prize Draw

  • We're looking at ways for our repairs service to be even better.
  • We'd love to know what you think of the service, what's good and what we can improve on. 
  • Every customer who takes part in our Repairs Consultation will be entered into a prize draw. You could win a £30 Amazon voucher just for taking part.
Prize Draw - Terms & Conditions
  • This competition is not open to Connexus employees.
  • The winner will be chosen at random and will receive a £30 Amazon voucher.
  • Competition closes Sunday 27/09/20 at 11:59pm. Any entries received after this time will not be counted.
  • To take part in the consultation and Prize Draw you must be the named leaseholder on your Connexus Tenancy Agreement.
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Housing Officer

Customer Involvement Panel, get involved

The Customer Involvement Panel is made up of residents from Connexus.

The panel has a scrutiny role, looking in-depth at aspects of Connexus services and making recommendations for service improvement. They look at two services each year; their reports and agreed recommendations are endorsed by Connexus Board Members.If you want to get involved or have an idea for a topic or service which you think should be reviewed, then get in touch.

Why you should join the Customer Involvement Panel?
  • To improve services for all tenants
  • Ensuring accountability to customers
  • Understanding more about how the housing association works
  • Improve your CV and develop new skills
  • Receive training and support
  • Work as part of a team

Any customers of Connexus can become a member.

Interested? Why not talk to the Chair or other members of the Involvement Panel to get a feel for what is involved and the benefits they have gained from it. If you feel you would like to join the Panel please contact us.