Coronavirus (COVID-19) - Frequently Asked Questions
Our offices are now closed to the public and our colleagues until further notice.
We are doing everything we can to support you, our colleagues and communities through this challenging time.
You can still report emergency repairs, talk to us about your rent or urgent tenancy matters and access our support services. We’re operating a reduced service for anything else.
Social Media: @weareconnexus
Our staff, where possible are working at home to stay safe and to continue providing essential services to customers.
We will only be carrying out vital emergency appointments and gas servicing work during this time.
All non-essential repairs appointments will be cancelled until it is safe to carry them out at a later date. If you had an appointment scheduled we will contact you when we are able to get this booked back in for you.
These are challenging times and we recognise that some of our customers incomes may be affected and this will cause concerns about paying rent. We aim to do everything we can to support our customers and help them remain in their homes.
Yes. If your income has been affected due to the coronavirus and you need to talk to us please call 03332 31 32 33
The government has announced a radical package of measures to protect renters and landlords affected by coronavirus. As a result, no renter in either social accommodation will be forced out of their home during this difficult time and Connexus fully support this.
We have closed our community areas in our Independent Living Schemes following the government's guidance on social-distancing, If you have an urgent enquiry please email us at firstname.lastname@example.org or call us on 03332 31 32 33
We have suspended our Housing Support Drop-Ins and Job Clubs following the government's guidance on social-distancing, If you have an urgent enquiry please email us at email@example.com or call us on 03332 31 32 33
If you are self-isolating and need our support urgently please email us at firstname.lastname@example.org or call us on 03332 31 32 33. If you required medical attention please call 111 or in an emergency 999.