Coronavirus (COVID-19) - Frequently Asked Questions
Our offices are now closed to the public and our colleagues until further notice.
We are doing everything we can to support you, our colleagues and communities through this challenging time.
You can still report emergency repairs, talk to us about your rent or urgent tenancy matters and access our support services. We’re operating a reduced service for anything else.
Social Media: @weareconnexus
Our staff, where possible are working at home to stay safe and to continue providing essential services to customers.
We will only be carrying out vital emergency appointments and gas servicing work during this time.
All non-essential repairs appointments will be cancelled until it is safe to carry them out at a later date. If you had an appointment scheduled we will contact you when we are able to get this booked back in for you.
Yes. On Monday 18th May our grounds maintenance teams began to return to work, working safely in line with government guidelines. As you can imagine there is a backlog of grass to cut and outside areas to maintain. We thank you for your patience.
Connexus will reimburse tenants next year by amending the 2021/22 service charges to reflect the disruption to services.
These are challenging times and we recognise that some of our customers incomes may be affected and this will cause concerns about paying rent. We aim to do everything we can to support our customers and help them remain in their homes.
Yes. If your income has been affected due to the coronavirus and you need to talk to us please call 03332 31 32 33
The government has announced a radical package of measures to protect renters and landlords affected by coronavirus. As a result, no renter in either social accommodation will be forced out of their home during this difficult time and Connexus fully support this.
We have closed our community areas in our Independent Living Schemes following the government's guidance on social-distancing, If you have an urgent enquiry please email us at firstname.lastname@example.org or call us on 03332 31 32 33
We have suspended our Housing Support Drop-Ins and Job Clubs following the government's guidance on social-distancing, If you have an urgent enquiry please email us at email@example.com or call us on 03332 31 32 33
If you are self-isolating and need our support urgently please email us at firstname.lastname@example.org or call us on 03332 31 32 33. If you required medical attention please call 111 or in an emergency 999.
Lettings & Mutual Exchange
To help reduce the spread of the infection, the government is recommending that as far as possible, people should delay moving to a new home while emergency measures are in place to fight the coronavirus.
In line with the government’s advice to stay at home and away from others, we have paused all non-essential allocations and lettings which includes mutually exchanging properties to help reduce the spread of the infection while emergency measures are in place.
Essential activity deemed to be in the public interest would include:
- supporting victims of domestic abuse and people fleeing other forms of violence
- preventing severe overcrowding
- facilitating move-on from temporary accommodation
- facilitating discharge from hospital to free-up bed space for others requiring care
- supporting those living in unsafe accommodation, or without settled accommodation, which poses
If you have applied for a mutual exchange we are seeking customers agreement for this to be delayed, unless deemed essential until the emergency restrictions have been lifted so we can all play our part in keeping the community safe.
On 18th May the government published an open letter on their website setting out the measures that are in place to support you during the next phase in tackling coronavirus.
We want to reassure you that we are committed to supporting all of our customers in these challenging times and are working towards resuming our services as soon as it is safe to so do for both our customers and colleagues, in line with government guidelines.
Our grounds maintenance team have begun to phase back to work alongside our repairs colleagues who are still carrying out essential repairs on homes. From next week, we will start letting homes again and customers can continue to use the choice based lettings schemes in operation to bid on properties.
If you need our help or have a question please contact us.
You can read the letter here