Coronavirus service update

You can still report emergency repairs, talk to us about your rent or urgent tenancy matters and access our support services. We’re operating a reduced service for anything else.

More info

Coronavirus (COVID-19) - Frequently Asked Questions

31st March, 2020
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Company News

Contact us

Are the offices still open?

Our offices are now closed to the public and our colleagues until further notice.

How can I contact you?

We are doing everything we can to support you, our colleagues and communities through this challenging time.

You can still report emergency repairs, talk to us about your rent or urgent tenancy matters and access our support services. We’re operating a reduced service for anything else.

Email: hello@connexus-group.co.uk

Social Media: @weareconnexus

Are staff still working?

Our staff, where possible are working at home to stay safe and to continue providing essential services to customers.

Repairs

Are you still completing repairs?

We will only be carrying out vital emergency appointments and gas servicing work during this time.

What is an emergency repair?

Emergency repairs are those repairs that have an immediate health, safety and security risk. Click here to find out more.

My appointment has been cancelled, will it still go ahead?

All non-essential repairs appointments will be cancelled until it is safe to carry them out at a later date.  If you had an appointment scheduled we will contact you when we are able to get this booked back in for you.

Rent

I'm concerned about paying my rent

These are challenging times and we recognise that some of our customers incomes may be affected and this will cause concerns about paying rent. We aim to do everything we can to support our customers and help them remain in their homes.

Can I contact you about paying my rent?

Yes. If your income has been affected due to the coronavirus and you need to talk to us please call 03332 31 32 33

Will I be evicted if I can not pay my rent due to COVID-19?

The government has announced a radical package of measures to protect renters and landlords affected by coronavirus. As a result, no renter in either social accommodation will be forced out of their home during this difficult time and Connexus fully support this.

Support

Communal areas & centres

We have closed our community areas in our Independent Living Schemes following the government's guidance on social-distancing, If you have an urgent enquiry please email us at hello@connexus-group.co.uk or call us on 03332 31 32 33

Drop-Ins & Job clubs

We have suspended our Housing Support Drop-Ins and Job Clubs following the government's guidance on social-distancing, If you have an urgent enquiry please email us at hello@connexus-group.co.uk or call us on 03332 31 32 33

I'm self-isolating but need support

If you are self-isolating and need our support urgently please email us at hello@connexus-group.co.uk or call us on 03332 31 32 33. If you required medical attention please call 111 or in an emergency 999.