Coronavirus service update

You can still report emergency repairs, talk to us about your rent or urgent tenancy matters and access our support services. We’re operating a reduced service for anything else.

More info

Careline

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Careline button

About Careline

Careline allows its users to call for help with a touch of a button, helping to ensure peace of mind. This button can be worn around the neck, on the wrist, or clipped to clothing. Once pressed a call is made to our operators who'll offer assistance and take appropriate action; this could be contacting a friend/family member or the emergency services.

Our 24-hour alarm service works to ensure people can live independently in their own home. We're the 5th largest provider of telecare services in the UK and prioritise service above the number of connections. 99.7% of customers surveyed say they'd recommend us to others.

What our customers are saying
99% Were very or fairly satisfied with the Careline service
98% Felt Careline provides value for money
99.7% Would recommend Careline to others

The 2017 Careline survey surveyed 1665 self-funded alarm customers. It had a 47% response rate (TSA target is 5%). 

Contact Careline